Privacy Policy

At Kanz Collection ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website kanzcollection.lk or interact with us via WhatsApp.

1. Information We Collect

Information You Provide Directly

• Name, phone number, and email address when you contact us or place an order
• Delivery address for shipping purposes
• Payment information (we do not store card details — all payments are processed via secure gateways)
• Messages and inquiries you send us via WhatsApp or our contact form
• Account information if you create an account on our website

Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Referring URLs and search terms
• Cart and wishlist items stored in your browser's local storage

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfil your orders
• Communicate with you about your order status via WhatsApp
• Send order confirmations and delivery updates
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send promotional messages (only with your consent)
• Comply with legal obligations

3. WhatsApp Communication

Our primary ordering channel is WhatsApp. When you contact us via WhatsApp:

• Your phone number and messages are visible to our team members who handle orders
• We may save your contact for future order follow-ups
• WhatsApp messages are subject to WhatsApp's own Privacy Policy
• We do not share your WhatsApp number with any third parties
• You can opt out of promotional WhatsApp messages by simply replying "STOP"

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share limited data with:

• Courier Partners — Your name, phone, and address for delivery purposes only
• Payment Processors — PayHere for secure online payment processing
• Analytics — Anonymized website usage data via Google Analytics

All third-party partners are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• HTTPS encryption for all website traffic
• Secure payment processing through certified payment gateways
• Limited access to customer data on a need-to-know basis
• Regular review of our data collection and security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses cookies and local storage to:

• Remember your shopping cart items between visits
• Save your wishlist preferences
• Remember your theme preference (light/dark mode)
• Analyze website traffic via Google Analytics (anonymized)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Data portability — receive your data in a readable format

To exercise any of these rights, please contact us via WhatsApp at 0770 818 330 or email us at info@kanzcollection.lk.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy was last updated on January 1, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date.